Job Description:

• Install, configure, deploy, and support laptops, desktops, operating systems, applications, and hardware.

• Maintain and manage the firm’s IT infrastructure.

• Provide daily IT support to internal users via face-to-face, remote access, phone, and email.

• Troubleshoot issues related to systems, networks, hardware, and software.

• Prepare computers and conduct IT orientation sessions for new employees.

• Replace hardware components to resolve technical issues as needed.

• Manage user accounts, including creation, modification, deletion, and resolving login or password problems.

• Maintain accurate records of computer hardware and software inventory, movements, and disposals.

• Coordinate with vendors for warranty services, parts replacement, onsite support, and technical problem resolution.

• Prepare outdated computers and hardware for secure disposal, ensuring data is properly erased.

• Assist with other IT-related tasks and ad hoc duties as assigned.

Requirements:

• Minimum Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Proficient in common business applications such as MS Word, Excel, Access, and PowerPoint

• Minimum 1 year experience with troubleshooting and setup laptop & desktop, first level support of email, network, server and Windows 11.

• Skilled in documenting standard and application operating procedures.

• Self-motivated, enthusiastic, and eager to learn in a dynamic and fast-paced environment.

• Passionate about technology and driven to deliver impactful technology solutions.

• Strong interpersonal and communication skills, with the ability to engage effectively at all levels.

• Excellent analytical and troubleshooting abilities.

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