Responsibilities

• Answer support tickets, calls, emails and WhatsApp messages from customers

• Troubleshoot and fix issues remotely, or on site when needed

• Setup and manage user accounts, email, licences and permissions in Microsoft 365, Google Workspace and Lark

• Help users with login, password, multi-factor sign-in and access issues

• Setup laptops, printers, POS devices and other hardware for customers

• Support basic Odoo questions and pass complex issues to our consultants

• Log every ticket clearly, keep customers updated and follow up until it's solved

• Write simple how-to guides for common questions

• Work with our consultants and sales team on new customer setups

Skills

• Diploma or degree in IT, Computer Science or a related field

• Fresh graduates are welcome; 1 year of helpdesk or IT support experience is a plus

• Good knowledge of Windows, macOS, email and basic networking (Wi-Fi, routers, printers)

• Familiar with Microsoft 365 or Google Workspace (admin experience is a bonus)

• Patient, friendly and clear when explaining technical things to non-technical people

• Good written and spoken English and Bahasa Malaysia (Mandarin is a plus)

• Organized, able to handle several tickets at once and follow through

• Own transport is an advantage for occasional on-site visits

Benefits

• Job position is open for fresh graduates who is willing to learn. 

• Training Program. 

• Career Development Program.

• Flexible Working Hours.

• Medical Insurance.

We accept only application submitted via: https://www.computs.com.my/jobs/it-helpdesk-22

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